When we receive your order we will send you an email letting you know when your order can be picked up. Often times you order can be ready for pickup in 24 hours. We receive weekly shipments from our supplier so if we need to order it from them we will notify you when your order will be ready to pick up
We do not offer any shipping. All purchases must be picked up at:
STOUT LUMBER, LLC
8007 Norwalk Road
We gladly take returns within 15 days of purchase at our store. Defective items can be returned within 30 days. After 30 days consult with the manufacturer’s warranties.
In the event a customer wants to cancel an existing order, there may or may not be a cancellation fee.
~If the order is still pending, there is no fee to cancel an item.
~If stock has been received and the credit card has been charged, then a service fee will be deducted off the credit.
This fee will be 5% of total amount charged and refunded, with a Minimum $10.00 Fee.
–This fee covers both the fees we incur when we charge and then credit a cancelled order.
STOUT LUMBER, LLC is NOT responsible for any errors, whether it be pricing or descriptive listings. We strive to keep our site up to date, but in the event an item is sold out or out of stock, we reserve the right to cancel any submitted order, or properly adjust the price or freight charge of any given order.